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jmaieroni
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Message 1 of 2
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HP Pavilion Gaming - Hinge Broken

HP Recommended
Pavillion gaming 15-cx0xxx
Microsoft Windows 10 (64-bit)

My laptop is less than 9 months old.

The hinges have become disconnected from the screen. It appears that the screws no longer stay in their little holes in the plastic and they've all fallen out completely. As a result the screen is no longer able to stay up under it's own weight and I am very concerned that this will lead to further damage to the machine. 

 

The laptop is only 9 months old and has never had any sort of incident. I can now see that this is a common issue with these machines as any cursory internet search will attest. 

 

What is the suggested response to this ? Since this is clearly NOT because of my mis-handling of the laptop. 

As I've had this for less than a year I assume that I'm still covered by the warranty.  

1 REPLY 1
asmita6658
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @jmaieroni

 

Welcome to the HP Support Community. 

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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