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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎02-20-2021 04:49 PM

HP Recommended
Product: HP Pavilion Gaming Laptop 15-cx0xxx

I have had a HP Pavilion Gaming Laptop 15-cx0xxx for roughly 2 years now. I have never had a problem with any other brands of laptop and damage not caused by myself. My laptops normally last 4-5 years, so after only 2 years the hinge breaking on this laptop is not acceptable.  I have seen many complaints about hp laptops and hinges breaking, and also complaints by customers stating hp knows about these faults and does nothing to stop them from happening. I rely on my laptop for every day work.  I cannot send it away to get repaired. Nor should I have to pay for damage which is clearly a design fault. If I do not get a reply on this platform from hp I will be contacting customer services and asking to speak to a supervisor to get this dealt with quickly.

 

Thank you

2 people had the same question
3 REPLIES 3

‎02-24-2021 01:43 AM

HP Recommended

@CactusScarf


Welcome to HP Support Community


I understand your concerns and frustrations

 

I will escalate your case to HP's regional escalation team and a case manager will get back to you

 

Please check your Inbox


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

.

KrazyToad
I Am An HP Employee

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‎03-02-2021 12:21 PM

HP Recommended

I have the same issue on my HP Pavilion Laptop 15-cx0xxx I have it since 2 years and my warranty expired 6 months ago. I need a solution for this.

 

Thank you

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‎03-03-2021 07:19 AM

HP Recommended

@Sihem

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Did this happen after a recent window or software update?
  • Did you make any changes to the settings of your PC prior to the issue?
  • Could you please share the picture of the hinge assembly?

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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