HP Pavilion Gaming Laptop 15-cx0xxx - Hinge and Laptop Screen Broken

[Harry2909]

Hi,

I purchased my HP Pavilion Gaming Laptop 15-cx0xxx in June 2019.

Like many people have experienced in this thread, my laptop hinge has broken on one side and the laptop bezel/frame is popping off and causing issues. There are small parts breaking off the back and the frame has cracked. I have attached photos of this damage, it makes a cracking sound when I move the screen and seems to get worse with movement.

This seems to be a common issue. Could I be advised on what to do please?

Thanks.

[ub6424]

Hello @Harry2909 

Contact HP to find an acceptable solution.

https://support.hp.com/

best regards

[Harry2909]

Hi,

This unfortunately does not help my case.

Thank you.

[ub6424]

Hello @Harry2909 

>This unfortunately does not help my case.

What was the answer from HP ? Are they offering a service repair ?

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️

[Harry2909]

Hi,

I am unable to find the correct option to contact HP.

[ub6424]

Hello @Harry2909 

https://support.hp.com/

best regards

[Harry2909]

Hi,

I followed that link and tried "Contact a HP Agent For Support", put in my serial number and product number but there is no option to contact HP following that. It instructs me to post on this forum.

Thanks

[ub6424]

Hello @Harry2909

You will find this information [ full product name, product number (p/n) and serial number (s/n) ]

on the back of your notebook printed in small letters.

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️

[Harry2909]

I already had this information, but the HP Support site that was linked does not allow me to contact HP, even if I enter these details.

[ub6424]

Hello @Harry2909 

Check for service center for repair:

https://support.hp.com/us-en/service-center

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️