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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎10-03-2020 10:41 AM

HP Recommended

I have same problem. The build quality is very poor, now my screen came out.

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‎10-04-2020 01:27 AM

HP Recommended

Sorry for the late update. Yes i've already replied to the private message. Thank you 🙂

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‎10-04-2020 02:49 PM

HP Recommended

@nurul_huzaima00 Thank you for the details, I have forwarded the information to the concerned team and they will get back to you on this, shortly!

 I appreciate your patience and I hope you have a good day, ahead!

 

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

Riddle_Decipher
I am an HP Employee

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‎10-09-2020 09:22 AM

HP Recommended

Its been a week and I haven't received any help!!

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‎10-23-2020 04:05 AM

HP Recommended

i have the same issue

 

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‎10-25-2020 07:40 AM

HP Recommended

@arupra6 I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

 

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can simply click here.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

 

Thank you for visiting the HP Support Community. 

Riddle_Decipher
I am an HP Employee

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‎11-04-2020 02:09 AM

HP Recommended

I have the same issue. Can I send you my laptop details?

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‎11-05-2020 01:33 AM

HP Recommended

@Screennametest

 

Welcome to the HP Support Community. 

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

The_Fossette
I am an HP Employee

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‎11-20-2020 11:46 AM

HP Recommended

Hi, I am having the same issue! Is this a manufacturing issue because this hinge is falling apart!

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‎11-22-2020 08:50 AM

HP Recommended

I have the same issue as well, the plastic frame for the screen is coming out and there is a crackling sound when i try to close the laptop lid.

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