HP Pavilion Gaming Laptop 15-cx0xxx laptop hinge ,screen frame Issue/problem

[Fadzzzli]

 

I bought the  HP Pavilion Gaming Laptop 15-cx0xxx model around March or April 2019. Now I noticed, as many others,  that the plastic frame from the screen is being separated. Every time I'm trying to open it, it just get worse. I noticed the glue kind of came off but it also came with cracking sound which i have heard it before when opening the lid and it has been like that since the day I bought this model. It just keep getting worse and I'm in need of urgent help!

[Anand_Andy · Accepted solution]

Hi @Fadzzzli,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Pavilion Gaming Laptop 15-Cx. Not to worry I will help you to get a resolution to resolve the issue.

The PC needs to be sent to HP Service Centre,  I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!