HP Pavilion Gaming Laptop 17-cd1007na Not running games

[Jack420]

Hi I’ve recently bought a HP Pavilion Laptop 17-cd1007na - NVIDIA® GeForce® GTX 1650 Ti and have tried to play a few games but post the loading screen it crashes. It works great in every other aspect and the hardware specs are more than good enough to run them.

I’ve updated the bios, scanned all the hardware, updated the drivers and can’t find any real fix. Potentially the 8gb ram isnt good enough, but I can’t imagine that alone would be the issue?

Any help is appreciated, thanks!

[Gaya1239]

Hi @Jack420,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Pavilion Gaming Laptop 17-cd1007na Not running games. Not to worry I will help you to get a resolution to resolve the issue.

I see that you have already tried the troubleshooting steps thank you for trying the steps, This needs one-on-one interaction hence I'm sending a private message to assist you with the next action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!