HP Pavilion Gaming Laptop 17 - cd1017no start to freez .

[Alexsw13sw]

Hello HP people . I have not old, under warranty Laptop 17 - cd1017no . Last week i see, it start to work strange . Then i move files to another folder, nothing happend, after i klick - update, then all moves. Also then i klicking - turn off or trying open folder, no respond . I back to basic installation, but is also not do somthing better . If its possibilitys for one of the tehnical people on distans komme to my laptop and check what is wrong ? My email -[Personal Information Removed] my whatsapp - [Personal Information Removed] . 

Thank you very much in advise .

Alex .

[Photoray002]

@Alexsw13sw 

HP will not contact you via your personal info here. You would have to properly do a warranty claim if you are still under warranty... Contact HP Worldwide | HP® Official Site 

You yourself can run a diagnostics on the system to see if its experiencing a hardware issue.

Look at this article on how to run the UEFI Diagnostics... HP How to use Diagnostics 

NOTE: Scroll down to where it says... Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start.

• Hold the power button for at least five seconds to turn off the computer. Make sure the power cord is plugged in.

• Turn on the computer and immediately press esc key repeatedly, about once every second. When the menu appears, press the f2 key.

• On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.

• Click Fast Test > Run once.

  While the test is running, the time remaining and test result for each component displays on the screen.

  • If a component fails a test, write down the failure ID (24-digit code) for when you contact HP Customer Support. The information is also available in Test Logs on the main menu.

  • If no test fails, click Continue > Run once to run the 2nd Pass of the System Fast Test.

• If a component fails a test, write down the failure ID (24-digit code) for when you contact HP Customer Support. The information is also available in Test Logs on the main menu.

  If no system component fails, run the Extensive Test.