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‎07-31-2019 12:07 PM

HP Recommended
Product: Pavillion
Operating System: Microsoft Windows 10 (64-bit)

My laptop when restarted, said that windows 10 wasnt started correctly. I then tried to restart and it blackscreened. I waited and decided to restart it again. Now it's even worse: The screen is pitch-black, hard drive light is not on, I cant put it off

What to do?

1 REPLY 1

‎07-31-2019 01:25 PM

HP Recommended

Hello @JaakkoNykyri 

 

I'm not sure what happened, could be many things like a windows update, etc.

Can you boot successfully into Safe Mode? If so, see if you can revert the system back to a Restore Point.

 

How to boot an HP Computer into Safe Mode.

 

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