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‎01-03-2024 09:17 PM

HP Recommended
Product: HP Pavilion Gaming - 15-ec1025ax
Operating System: Microsoft Windows 11

Hi, I've been using this HP Pavilion gaming laptop for around 2 years and for a while now, I've noticed that the laptop slows down measurably when plugged in.

 

I use this laptop for gaming and running various CAD software and didn't have this issue until a few months back. At first I thought it was some kind of driver issue, so I cleaned up a lot of files, updated the OS and drivers and also ran a few anti-virus scans for good measure but to no avail. Just to be clear, the laptop works absolutely fine when it runs on battery power (I've confirmed this multiple times).

 

Looking around the internet, I realised that the AC Adapter might be a problem and sure enough, the connecting pin of my charger was bent. Also there's slight damage around the charging port. My charging device is a 150W AC Adapter. However, even after buying a new one, there is no change in the performance when plugged in.  I tried running some diagnostic tests on the new adapter and it says the the HP Smart Adapter has failed to respond. 

 

Could this be some kind of software issue or should I go to a repair shop and attempt to see if it's some kind of hardware problem related to the charging port that is slowing down the laptop ?

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