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ssarabu
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HP Pavilion Gaming SERIOUS PROBLEMS

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HP Pavilion Gaming
Microsoft Windows 10 (64-bit)

So I've had my HP Pavilion for about a year and a half now, and it's been completely unusable. The trackpad didn't work from the start and the battery life didn't last as long as advertised. I accepted these to be trivial things and continued using the laptop. About 6 months into use of the laptop, I noticed serious issues with the laptop. The OS would randomly freeze, and I would get the Blue Screen of Death. This happened about once every couple of hours, and it was extremely annoying. After this problem continued to persist, I contacted HP Support and had my device sent in for repair, as it was still under warranty. After waiting for a week, they sent me back my device, which I was hoping to find working properly. After using it for about 2-3 months after repair sent it back, the problems started to occur again. They became more and more frequent, until now where the computer does not last for even 2 minutes without the OS crashing. On top of that, Windows updates are never able to complete installation. EVEN WORSE, recently when I opened my computer like usual, I found that the lower right corner of the screen was broken. When I tried to close my computer, I heard cracking noises and found that the computer wouldn't close. Now as an almost completely unusable machine, I was hoping to get some help about what to do, as the computer is out of warranty.

 

Any help would be kindly appreciated!

2 REPLIES 2
Riddle_Decipher
HP Support Agent
HP Support Agent
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@ssarabu I understand your concern and I have brought your issue to the attention of an appropriate team within HP.

They will likely request information from you in order to look up your case details or product serial number.

Please look for a private message from an identified HP contact.

 

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

Riddle_Decipher
I am an HP Employee

ssarabu
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Thanks a lot Riddle_Decipher!

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