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‎01-08-2022 07:20 AM - edited ‎01-08-2022 07:22 AM

HP Recommended
Product: Pavillion 17
Operating System: Microsoft Windows 10 (64-bit)

My HP Pavillion 17 has stopped booting/powering up. When pressing the power button the LED on the power button turns white for a few seconds then turns off.

 

No sound is made in this time (no fans starting, no whirring) and the display does not change. The charger is connected to a working outlet and the LED next to the charging port is white on AC, orange with battery.

 

Attempting to troubleshoot I have removed the battery and tried to boot on AC power, I see the same results. No changes have been made since this was last working earlier today, the laptop has not been moved.

 

Does anyone have any ideas of how I can troubleshoot further?

4 REPLIES 4

‎01-08-2022 07:27 AM

HP Recommended

Did anything happen to the deivce before this issue occured? Water spilled or anything in particular ? 

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‎01-08-2022 07:29 AM

HP Recommended

Thanks for the reply!

 

Nothing happened prior to this. I was using the laptop without the power connected and then closed the lid to put it to sleep.

 

The issue occurred when trying to wake / power on the laptop about 30 mins later.

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‎01-08-2022 07:33 AM

HP Recommended

Hmm, sounds very strange.

 

Something I could suggest that I found on another post: 

 

You can try something similar to a hard reset. This is simply to remove power from the laptop. Remove the Battery. With all removed from the laptop...hold the power button down for one minute. Then release the power button. Plug in the battery first...then the power cord. Try powering the unit up again. This reset will not do anything but do a Hard reset on the machine.

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‎01-08-2022 07:42 AM

HP Recommended

Thanks again - unfortunately I'm seeing the same result after running through those steps.

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