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11-02-2022 08:29 PM - edited 11-02-2022 08:30 PM
I have only 1 month left on my NEW laptop (well new to me, never buying open box from Best Buy again). I want to love this laptop I really do...but it has some serious over heating issues. I even purchased a cooling pad fan thingy. It seems to help but still it is at idle and will jack up to 80c. It sounds like the fans are working but to me feels like a bum product. This was after my alien ware m17 which had a broken fan and still cooled very well. Since it is a bum system it feels I want to contact support and see what I can about them checking it out. Though alas, I goto the support page and there is literally no email, no chat, no phone number. Just says how would you like to contact us today? Blank page. Such a shame, I KNEW better than to buy HP again. ARG. It is very hard to catch the over heating in the act, but I can play a game on it when its connected to a 4k Monitor. The game will play fine for a while (StarCraft 2 for instance) and then just grind to a choppy jittery halt and alt tabbing to windows windows is slow too. It feels like some horrible thermal throttling but happens on a 10 year old game?! WITH The cool pad?! WTH.
11-03-2022 06:37 PM
Sorry to hear that you are having problems ... I would like to help you.
Let me check your basic system configuration before we dive deeper ...
(1) Run msinfo32
- Select <System Summary>:
--->>> Copy/screenshot/paste following key/value pairs:
( equals HP product number (p/n) )
(2) Start Windows <Device Manager>
- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)
- Expand <Disk drives>
- Expand <Display adapters>
- Expand <Network adapters>
- Expand <Sound, video and game controllers>
- Expand <Storage controllers>
--->>> Send screenshot
(3) Please report your results
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