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‎07-13-2023 03:34 PM

HP Recommended
Product: Victus by HP 15.6 inch Gaming Laptop 15-fb0000 (598V2AV)
Operating System: Microsoft Windows 11

Hello, I bought an HP VICTUS 15 second hand a week ago. The laptop was working perfectly fine until I replaced the SSD. It had 256gb SSD when I bought it, but it wasn’t enough. So I bought a brand new Samsung 980 1TB SSD for it. I installed it and noticed the performance of the laptop got extremely unusably slow since I installed it. I had no idea why. I ran diagnostics and failed the battery test. It says logic state - OK and charge state - blown fuse 42. I removed the battery and connected the power cable with our the battery in the laptop, it turned on just fine but the performance is  still really slow even though I removed the battery? I put back in the old SSD but the laptop is still really slow. Any suggestions? 

Thank you 

Category:
1 REPLY 1

‎07-17-2023 08:48 AM

HP Recommended

Hi @Jay24589,

 

Welcome to the HP Support Community. 

 

This could be a hardware issue with the unit and may need repair. 

 

I have sent you a private message with the required information to talk to HP Support. 

 

In order to access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link 

Rainbow23 - HP Support.
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