• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎09-11-2024 12:55 AM

HP Recommended
Product: Victus by HP 15L Gaming Desktop PC TG02-0000a (4H508AV)

HP Victus lag and stuttering

Hi everyone, I recently bought a gaming PC configured (HP Victus 15L).

The specs are:

  • AMD Ryzen 5 5600G processor
  • 16GB DDR4-3200Mhz RAM
  • 500GB SSD
  • Nvidia RTX 4060 8GB GPU
  • LG 144hz monitor
  • PSU 350W

I'm having issues with Overwatch and Fortnite.
Overwatch is playable, it maintains 120-144hz but there are moments of extreme stuttering. They last a few seconds, and I get one per game more or less. GPU collapse from 50-70% to 10%. No overheating.

 

Fortnite is practically unplayable. It doesn't maintain fps, it's a continuous up and down from 120 to 20.
The graphics settings for both games are at minimum.
The drivers are all up to date and I have no programs running in the background.
The GPU doesn't go above 60 celsius, with a usage of 50-60%.
The CPU sometimes reaches 70 degrees celsius, and reaches peaks of 70-80% usage (only in Fortnite reaches 100% sometimes).
I can't understand the reason for such slowdowns. I followed some guides, small improvements on the Nvidia control panel and Windows settings, but nothing changes.

I thought it was a CPU bottleneck problem or low power supply, but it's a computer configured by HP, I hope they did the calculations before selling it.

 

Can you help me?
Thanks

Category:
2 people had the same question
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.