HP Victus 16-s0000 Series - Hall Sensor Chronic Issue - Repair denied

[anthony10006]

Hello HP support,

I bought recently an HP Victus laptop model 16.1 inch gaming laptop 16-s0000 series

After some time, the laptop began to have flickering screen and shows artifacts on the screen. As HP didnt mentioned on their warranty website that the device was under the 2 years legal European warranty (article L.217-7),  i was forced to buy the extended warranty of HP for 72 euros. This gives me 2 warranty running at the same time on the laptop. The issue of the laptop is a well known hidden defect which is the Hall sensor chronic issue. When i sent the laptop for repair, the service denied to repair it while claiming bad handling or liquid damage which is completely false as this problem is on international forums. The solution of simply returning my laptop is unacceptable especially for a 1300 euros device that is unusable after 1 year of use. 

I called the best2serve service, the repair center, the HP commercial service and no one is capable of solving this.

I kindly request HP team to provide an urgent and proper solution to my problem - which should be at least, the refund of the HP care pack (which i didn't use and i asked within 15 days to stop as written in the contract), the repair of the Hall sensor and the GPU however as this is a known and unresolved defect it will be again out of order for the next year without a model replacement.

Thank you

Anthony

[VikramTheGreat]

Hi @anthony10006,

Welcome to the HP support community.

Thank you for reaching out and for taking the time to share the full details of your experience we’re truly sorry to hear about the difficulties you’ve faced with your HP Victus laptop and the repair process. We completely understand how frustrating this situation must be, especially after investing in an extended warranty and still not having a working device.

We’d like to review your case closely to see how we can assist you further. Could you please share your HP case number or service order number (the one associated with your repair request or your HP Care Pack purchase)? You can share this privately so we can access the details securely and work toward the right resolution.

Once we have that information, we’ll be able to check your repair history, validate the warranty coverage, and coordinate with the appropriate support or escalation team to ensure your concern is properly handled.

Thank you again for your patience we truly want to help make this right for you.
 

Please help us with your HP unit serial number or the product number on a private message for further assistance.
 

Here is the link to find the product Serial number: - Click here

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number because we value your privacy.

VikramTheGreat

HP Support

[davidsmith302]

That sounds really frustrating, especially after spending that much on a gaming laptop and having to deal with overlapping warranties. The Hall sensor issue has been mentioned by quite a few users, so you’re definitely not alone. While you’re waiting for HP to respond, you might want to check out Jenny Mod — it’s unrelated to the repair itself, but it’s a good reminder of how much gaming potential these laptops should be able to handle when they work properly.