HP Victus 16 won't turn on after sleep

[Arathi30]

HP Victus 16 won't turn on after sleep. It have trouble sometimes while restarting my laptop. Also the power button have issues while turning on, it will turn on only after pressing multiple times.

[Raj_05]

Hi @Arathi30,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like your HP Victus 16 is experiencing several power-related issues. Let's troubleshoot these step by step.

Perform a Hard Reset

This can help in resetting any low-level hardware states and potentially resolve power issues.

1. Turn off your laptop.
2. Disconnect all external devices.
3. Unplug the power adapter.
4. If the battery is removable, take it out.
5. Press and hold the power button for 15-30 seconds.
6. Reconnect the battery and power adapter (if applicable).
7. Try turning on your laptop.

Check for Software Updates

Sometimes, power-related issues can be fixed with software or firmware updates.

1. Boot your laptop.
2. Press Windows + S and type Windows Update and select the appropriate option.
3. Check for updates and install any available ones.
4. Restart your laptop after installing updates.

Check Power Settings

Misconfigured power settings can cause issues with sleep and power states.

1. Go to Control Panel > Hardware and Sound > Power Options.
2. Select your preferred power plan and click on Change plan settings.
3. Click on Change advanced power settings.
4. Expand Sleep and ensure the settings are configured correctly (e.g., Sleep after, Hibernate after).
5. Expand Power buttons and lid, and ensure settings for power button and sleep button are correct.
6. Apply changes and restart.

Check Device Manager for Driver Issues

Outdated or incorrect drivers can cause power issues.

1. Press Windows + X and select Device Manager.
2. Look for any devices with a yellow exclamation mark. These need attention.
3. Right-click on each problematic device and select Update driver.
4. Select Search automatically for updated driver software.
5. Restart the laptop if drivers were updated.

BIOS/UEFI Settings

Incorrect BIOS/UEFI settings can lead to power management issues.

1. Restart your laptop and enter BIOS/UEFI settings (usually by pressing Esc, F2, F10, or Del during startup).
2. Look for power management settings and ensure they are correctly configured.
3. If unsure, load the default settings (usually there’s an option to load default or optimized settings).
4. Save changes and exit.

[Raj_05]

Check for Hardware Issues

If the power button itself is unresponsive or requires multiple presses, it might be a hardware issue.

1. Inspect the power button for any physical damage.
2. Ensure the button isn't stuck and functions correctly.
3. If comfortable, reseat internal connections: Open the laptop and check internal connections around the power button (if you're comfortable doing so, otherwise consult a technician).

Run HP Hardware Diagnostics

HP laptops come with built-in diagnostics tools that can help identify hardware issues.

1. Restart your laptop and press Esc repeatedly during startup to access the Startup Menu.
2. Press F2 to enter System Diagnostics.
3. Run the extensive system test, including power, battery, and hardware tests.
4. Follow any instructions provided after the tests.

Reset the System (Last Resort)

If the above steps don’t work, consider a system reset or recovery.

1. Backup your data.
2. Go to Settings > Update & Security > Recovery.
3. Under Reset this PC, select Get started.
4. Choose to keep your files or remove everything, and follow the prompts.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support