HP Victus Hinge Issue

[SwarnavaP]

I own a HP Victus 16-e0xxx. Some time ago the left hinge broke despite handling the device with utmost care. After researching online I found several others facing the same issue and that it was a manufacturing problem. To avoid any further damage I have been using the laptop mostly like a desktop, without even closing the lid unless unavoidable but the situation still got worse. The right hinge too, seems broken now.

Would changing the hinges actually fix the laptop or would they break again in some time? Any advice or guidance would be appreciated.

[Hawks_Eye]

Hi @SwarnavaP 

Welcome to the HP Support Community! We're here to help you get back up and running.

My sincere apologies for the inconvenience caused to you. We'd hate for you to be stuck in a situation like this. Because you matter to us.

These requests are best addressed over the phone with our dedicated support team for your region. 

I'm sending you a private message to guide you on the next steps.

To access it, click the private message icon in the upper-right corner of your HP Support Community profile, next to your name.

If this resolves your issue, kindly mark this post as "Accepted Solution" and click "Yes" if it was helpful.

Take care and have a great day!

Regards,

Hawks_Eye