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‎08-17-2022 05:02 AM - last edited on ‎08-17-2022 06:46 AM by

HP Recommended
Product: Victus by HP 16.1 inch Gaming Laptop PC 16-e0000 (2V8Z7AV)
Operating System: Microsoft Windows 11

My laptop charge always shows 99%.

It stays on at 99% for 5-6 hours, then suddenly gets switched off without a battery low notification.

 

I checked the battery level using the System Diagnostics tool available during BIOS boot.

Even over there, it still shows 99%, although it says that the battery is healthy

  • "Battery Check: Primary - OK"
  • "Battery Status: OK(1)"

What could be the issue? 

 

This is a new laptop. This has gone through 3-4 such cycles of charge and discharge, meaning calibration might not be the issue.

 

Could this be a hardware issue? (related to battery charge-level measurments)

If so, how should I verify this?

Category:
1 REPLY 1

‎08-17-2022 09:57 AM

HP Recommended

Hello @GokulNC 

Sorry to hear that you are having problems ... I would like to help you.

First, let's start with simple tests....

 

(1) Open windows <device manager> and uninstall "Microsoft ACPI-Compliant Control Method Battery" 

- Right click on "Microsoft ACPI-Compliant Control Method Battery"

- Click "Uninstall device"

- Confirm your choice if you see a popup notification

ub6424_1-1660751670612.png

 

(2) Reboot notebook

( "Microsoft ACPI-Compliant Control Method Battery" will be automatically installed )

 

(3) Check battery status

(4) Please report your results

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