HP Victus "GAMING" Laptop S1010NT Screen OFF

[illegallgun]

Hello,
While playing games on my laptop, the screen suddenly freezes and then turns completely black. It never recovers unless I forcefully shut it down by holding the power button, which basically defeats the purpose of having a gaming laptop.

I’ve already tried reaching out to support via WhatsApp, but unfortunately, the issue still hasn't been resolved.

What could be causing this problem? How can it be fixed?
I've included a YouTube link below with a video showing the issue.

https://www.youtube.com/shorts/zHHRvixbU9M

[illegallgun]

Is there no answer to be given?

[Garp_senchau]

@illegallgun, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Graphics Driver Issues

Outdated or corrupted drivers can cause the screen to freeze or go black.

Update your graphics drivers from: Victus by HP 16.1 inch Gaming Laptop PC 16-s1000 (90P67AV) Software and Driver Downloads | HP® Suppo...

Or use Device Manager to update them.

Power Supply Issues

If the power isn’t steady, the laptop can freeze during gaming.

Make sure the laptop is plugged in and on High Performance mode in Power Settings.

Try a different charger if you have one.

RAM or Storage Problems

Bad RAM or storage could cause freezes.

Run Windows Memory Diagnostic to check RAM.

Use chkdsk to check for storage issues.

System/BIOS Update

An outdated BIOS can cause issues.

Update BIOS/firmware from HP’s website.

You may refer to this guide: HP Consumer Notebook PCs - Updating the BIOS (Basic Input Output System) (Windows) | HP® Support

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

[illegallgun]

@Garp_senchau As seen in the tests conducted, no issues have been detected. My BIOS and drivers are always up to date, and I do not use any third-party software; I only install updates through Windows Update. I have not added any new external SSD or upgraded the RAM on my computer. Experiencing this kind of issue is very frustrating. When I checked the computer through the BIOS, everything showed as PASSED. If the problem is not resolved in any way, I will have to apply to the Consumer Arbitration Board in my country. I use my laptop every day.

     

[Garp_senchau]

Hey @illegallgun, 

Thanks for reaching out! Since the issue remains unresolved, I suggest contacting our phone/chat support team for personalized assistance. They can provide one-on-one help and may even be able to work their remote assistance magic to fix the problem.

Note: There might be a nominal charge for the service they provide.

Regards,