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Hi, i bought HP victus i5-12th gen with rtx3050 70Wh about 6 months ago. The first 3 months of normal usage and gaming my battery was fine and the full charge battery capacity was showing "acceptable" stage of aging from the designed capacity. The Whr only dropped a little. But after 4 months, i played batman game on battery mode (without AC plugged in) and it suddenly shutsdown without any warning. But the temperature before it shutsdown was fine tho, and after that i'm unable to turn on my laptop unless i plugged the AC in. After my laptop turned on it's suddenly dropped to 0%, but after 10-20 minutes it's back to 100%. It's strange because i played a couple of games before on battery mode and it worked just fine, now after that issue even when my laptop is idle sometimes it shutsdown itself. The first time i faced the issue, i quickly check the battery status and the full charge capacity dropped MASSIVELY. And between the "unexpected shutdown" which is happened to me about 8 times, the full charge capacity dropped massively each time after "unexpected shutdown". And now after just 6 months in, my battery health is "weak" and currently is on 49% or 34Whr from the designed capacity (70Whr). Do i have to calibrate the battery or my issue is not related to battery calibration at all?

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Hi @ZahOne,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you are facing an issue with your Laptop.

Follow the below steps to perform the battery Test.

 

1) Hold the power button for at least five seconds to turn off the computer.

2) Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu is displayed, press the f2 key.

3) On the main menu, click Component Tests.

4) On the Component Tests menu, click Power, Battery, and then click Run once. The battery Test begins.

 

If the battery test pass, Kindly refer to the steps on this link and let me know if that fixes the issue.

 

Also, Update the BIOS for your PC by clicking on the link.

 

Make sure you keep only the charger plugged in while updating the BIOS for your PC.

Click on the + sign next to BIOS and then download the file.

Open the file and follow the on-screen instructions to complete the update.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irwin6
I am an HP Employee

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