HP Warranty Dispute

[arunshourie]

My gaming laptop was meant to be fun, yet, it has given the worst experience I could get from HP Support

Laptop was purchased from Walmart, US and currently in India.

Purchased : November 2020

Laptop has booting issues, power LED just blinks, doesn't seem anything is loading in the system.

Upon checking with HP Care in person I came to know the product warranty has expired in April 2019. Raised a case for Warranty Mismatch on 12th January 2021 with the purchase invoice and there is yet a response from HP so far.

Tried reaching the HP Customer Care to escalate the case and they provided a number for HP Global Warranty support for which I get a "Number Does Not Exist" response. I am running out of troubleshooting steps / Support from HP.

Thought of posting here before taking any further action from my end as my laptop is sitting ducks for 2 + months.

So, troubleshooting steps performed as per the virtual assistant, need to know the right process to escalate, get the warranty updated. Not to mention the actual repair, which I am expecting is going to be even worse.

[KrazyToad]

Welcome to HP Support Community

I understand your concerns and frustrations

I will escalate your case to HP's regional escalation team and a case manager will get back to you

Please check your Inbox

Thank you

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