HP Warranty Dispute

[noriegra213]

I bought the HP Care Package, but it doesn’t show up on the warranty website. I’m trying to get it fixed before the Care Package expires, I’ve already filed a dispute because I’m well within the warranty effectiveness range, but they have yet to even look at my case. Any call I make to the HP Care Website is immediately ended .

[ub6424]

Hello @noriegra213 

Please go to HP Support

https://support.hp.com/

(1) There should be a proof of invoice ( product and care pack )

(2) HP warranty should be valid

(3) HP support should be contacted

(4) If the "product" cannot be repaired, a new "product" should be provided.

(5) The online warranty date is often wrong (mostly the date of manufacture!).

The warranty starts from date of purchase (invoice) !

- Warranty Dispute

Expected: If you think the warranty details of your product are incorrect, submit a dispute through the HP warranty validation website.

• If necessary, select your Region / Country:  Scroll to bottom of page and click the Flag
• HP Computers and Printers - How to Submit a Dispute to Validate Your Warranty

HP Video – Submit a Warranty Dispute:  https://youtu.be/PTMvck49GP4

(6) Please report your results

Good luck