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Honor Student
Posts: 2
Member Since: ‎03-11-2017
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HP Warranty

Product Name: HP Omen
Operating System: Microsoft Windows 10 (64-bit)

Good day,

I have purchased a week ago my HP Omen with the warranty of 2 years. When I first launched HP Support Assistant, in the wrranty option it claims I have only one year of warranty left. How do I reclaim this?

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Re: HP Warranty

Hi @Gewre

 

Welcome to the HP Forums!

 

Thank you for posting your query in this forum, it's a great place to find answers.

 

I reviewed your post and I understand that the warranty information you are getting in HP support assistant is incorrect.

 

Don’t worry, I’d love to help!

 

I would like to inform you that all HP computers come with a 1-year standard warranty. The 2nd year warranty might be from the store from where you have purchased the computer. I recommend you to check with the store once.

 

If you have purchased the computer online from HP website or directly from HP and you were informed that the computer comes with 2 years warranty then, I recommend you to contact phone support to get the warranty information updated.

 

Follow below steps to contact phone support.

 

Step 1. Open link:  www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click on HP contact options - click on Get phone number

 

Hope that answers your question and you have a great day!

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care.

 

Cheers!

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HP Support Agent
Posts: 3,938
Member Since: ‎07-19-2016
Message 2 of 2 (136 Views)

Re: HP Warranty

Hi @Gewre

 

Welcome to the HP Forums!

 

Thank you for posting your query in this forum, it's a great place to find answers.

 

I reviewed your post and I understand that the warranty information you are getting in HP support assistant is incorrect.

 

Don’t worry, I’d love to help!

 

I would like to inform you that all HP computers come with a 1-year standard warranty. The 2nd year warranty might be from the store from where you have purchased the computer. I recommend you to check with the store once.

 

If you have purchased the computer online from HP website or directly from HP and you were informed that the computer comes with 2 years warranty then, I recommend you to contact phone support to get the warranty information updated.

 

Follow below steps to contact phone support.

 

Step 1. Open link:  www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click on HP contact options - click on Get phone number

 

Hope that answers your question and you have a great day!

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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