cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
New member
3 1 0 0
Message 1 of 5
276
Flag Post
HP Recommended

HP Wide Vision HD camera driver missing

Pavilion 15t-cx0000
Microsoft Windows 10 (64-bit)

I have an HP Pavilion15 t-cx0000. The camera on it is displaying an error that there is no camera installed:

sisilencio_0-1585072812744.png

My device manager also indicates that there are no camera drivers installed:

 

sisilencio_1-1585072863350.png

 

My laptop was working perfectly fine a month ago, and then I sent it to HP for a hinge repair and they updated BIOS while it was there. I think that may be the cause of the issue. I can't find the drivers anywhere. It worked for about 15 minutes a week ago and reflected the HP Wide Vision HD Camera driver version 10.0.18362.693, which was up to date. I rebooted and attempted to use the camera the following day, and the driver was gone. I have tried recovering from an external hard drive, doing a Reset and reinstalling Windows 10, and nothing is working. 

 

Please help me get my webcam back.

4 REPLIES 4
Highlighted
New member
1 1 0 0
Message 2 of 5
198
Flag Post
HP Recommended

HP Wide Vision HD camera driver missing

 

 

Same to me at HP Envy x360 - 15-dr1144ng

There is a USB Error Message, I guss it's the Camera:
Anmerkung 2020-03-25 170413.png

 

Anmerkung 2020-03-25 170526.png

 

Anmerkung 2020-03-25 170548.png

 

If I turn off the Camera via the Switch, the entry is gone.Anmerkung 2020-03-25 171513.png
Reply
0 Kudos
Highlighted
HP Support Agent
HP Support Agent
12,274 12,240 539 601
Message 3 of 5
98
Flag Post
HP Recommended

HP Wide Vision HD camera driver missing

@sisilencio @hijacker7
Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

  1. In Windows, search for and open Device Manager.

  2. Double-click Imaging Devices to expand the list of webcam drivers.

  3. If the HP Webcam-101 or Microsoft USB Video Device is listed, right-click the driver and select Update Driver Software and follow the on-screen instructions.

  4. Restart your computer, and open your webcam software to see if the problem is resolved.

    If the problem persists, use HP PCs - Using Microsoft System Restore (Windows 10, 😎 to go back to a time when the webcam was working properly.

And, also check for the camera privacy switch. The switch is usually on the right-hand side of the PC, and when enabled will block the camera.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

Reply
0 Kudos
Highlighted
New member
3 1 0 0
Message 4 of 5
89
Flag Post
HP Recommended

HP Wide Vision HD camera driver missing

Hello!

 

I’ve provided a screenshot of all my options in Device Manager on my computer. There is not one for “imaging devices” there, so I can not select it. Also, when it was there a couple weeks ago, it said there was no update for the drivers. Is there something else I can do?

Also, when I try to do a system restore to a time when it did work I am unable to because the last time it truly worked and was usable was over a month ago, before I sent it to HP for a hinge repair. It says that was too long ago to be able to restore to.

 

Thank you!

Reply
0 Kudos
Highlighted
HP Support Agent
HP Support Agent
12,274 12,240 539 601
Message 5 of 5
71
Flag Post
HP Recommended

HP Wide Vision HD camera driver missing

@sisilencio
Thank you for posting back,

 

I would suggest performing system factory reset will put the computer back to the original factory settings in this way all corrupted and outdated software will be removed in this way we can fix the issue instead of repair. 

 

While doing the recovery there is an option to backup your personal files. If you have not previously done one now is a good time. 


Restoring Files that were Backed Up Using HP Recovery Manager (Windows )You can also contact HP support for assistance. They can remotely access your system to help alleviate difficulties: www.hp.com/contacthp/

 

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

Reply
0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation