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‎06-25-2021 09:11 PM - last edited on ‎07-14-2021 11:00 AM by HP Administrator

HP Recommended
Product: hp pavilion gaming 15 ec0066ax
Operating System: Microsoft Windows 10 (64-bit)

I had a serious issue on my laptop. windows 10's every file was corrupted and registry were corrupted and when i boot up it showed blue screen of death showing (stop code: critical preocess_died):-( then i had no choice other than formatting c drive(where windows installed) and my friend gave me a usb with windows 10 media tool and i install it through usb. but now i dont have any hp apps that were there in my previous windows is not there like hp quickstart, coolsence, documentation etc. pls give me the link of that apps to download

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2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-26-2021 06:51 PM

HP Recommended

@JanakCB 

 

Its specs

 

           https://support.hp.com/au-en/document/c06519427

 

It has pre-installed following apps

 

  HP Audio Switch; HP Documentation; HP e-Service; HP JumpStart; HP Support Assistant; HP Connection Optimizer; HP PC Hardware Diagnostics Windows

 

Please install HP Support Assistant and it should be able to find others for you

 

          https://www.hp.com/us-en/campaigns/hpsupportassistant/hpsupport.html

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
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View solution in original post

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3 REPLIES 3

‎06-26-2021 06:51 PM

HP Recommended

@JanakCB 

 

Its specs

 

           https://support.hp.com/au-en/document/c06519427

 

It has pre-installed following apps

 

  HP Audio Switch; HP Documentation; HP e-Service; HP JumpStart; HP Support Assistant; HP Connection Optimizer; HP PC Hardware Diagnostics Windows

 

Please install HP Support Assistant and it should be able to find others for you

 

          https://www.hp.com/us-en/campaigns/hpsupportassistant/hpsupport.html

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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‎06-28-2021 12:00 AM

HP Recommended

i have deleted hp given windows 10. and installed another windows 10

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‎07-09-2021 11:38 PM

HP Recommended

Do not worry, when you login with your old Microsoft account in your new windows it will automatically activate your new windows with the old product key .

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