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MindaugasK
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HP battery optimization works intermittently

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Omen 15-dc1xxx
Microsoft Windows 10 (64-bit)

Hi,

 

I have a strange issue with battery optimization. I've set it in the bios to stop charging at 50% battery. Sometimes it stops, but not every time. 

 

I've noticed that once you shut down the PC, and keep charger plugged in, it keeps the level at 50%, but once you turn it on again, it immediately stars to charge to 100%. If I see that it starts to charge above 50%, I unplug the charger, and put it back in, charging stops. 

 

This is very annoying and HP support does not seem to help at all.

5 REPLIES 5
The_Fossette
HP Support Agent
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Message 2 of 6
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@MindaugasK

 

I reviewed your post and I understand that the battery is charging over the set levels in the BIOS.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

What is the product number of your computer?

 

Meanwhile, I recommend you update the BIOS from the below link and check if it helps.

 

https://support.hp.com/in-en/drivers

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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MindaugasK
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Hi,

 
Product number: 8UF77EA#ABU
Serial number: 5CD0119QH4
 
Bios is latest F.19 Rev.A. 
 
I reflashed bios, problem is still there.
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The_Fossette
HP Support Agent
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@MindaugasK

 

I recommend you perform a system reset on the computer following the steps in the below article and check if it helps.

 

https://support.hp.com/in-en/document/c04742289

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

 

 

The_Fossette
I am an HP Employee

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MindaugasK
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Message 5 of 6
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Hi,

 

Problem is still present when I'm in BIOS and not booted to Windows. As this is a BIOS setting, this should not influenced in any way. I'm pretty sure there's a bug in BIOS firmware or I have a faulty charge controller in my PC.

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The_Fossette
HP Support Agent
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@MindaugasK

 

I recommend you contact support to further diagnose the issue.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Cheers

The_Fossette
I am an HP Employee

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