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‎08-31-2021 06:54 PM

HP Recommended
Product: Pavilion Gaming laptop
Operating System: Microsoft Windows 10 (32-bit)

So, I've faced the fact that my just-over 1-year-old laptop's SSD and motherboard is fried.  Yay.  Anyhow, trying to look up the specs of what I had so that I can be sure to purchase a similar one but when I do a serial number search it doesn't recognize it.  And yes, I am sure it is the serial number and that it is input correctly.  Even when I spoke to customer service when the problem first arose, they could not find it.  Suggestions?

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1 person had the same question
1 REPLY 1

‎09-01-2021 08:12 AM

HP Recommended

@shannonkay

Thank you for posting on HP Support Community.

 

I'd be happy to assist you with a serial number. Use this link to find the product serial number: http://support.hp.com/us-en/document/c03754824

Pressing Fn + Esc will also display HP system information. 

 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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