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08-31-2021 06:54 PM
So, I've faced the fact that my just-over 1-year-old laptop's SSD and motherboard is fried. Yay. Anyhow, trying to look up the specs of what I had so that I can be sure to purchase a similar one but when I do a serial number search it doesn't recognize it. And yes, I am sure it is the serial number and that it is input correctly. Even when I spoke to customer service when the problem first arose, they could not find it. Suggestions?
09-01-2021 08:12 AM
Thank you for posting on HP Support Community.
I'd be happy to assist you with a serial number. Use this link to find the product serial number: http://support.hp.com/us-en/document/c03754824
Pressing Fn + Esc will also display HP system information.
Hope this helps! Keep me posted for further assistance.
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