HP doesn't offer upgrade support whatsoever

[enocdejesus]

Hello, I have an HP Omen that I recently wanted to upgrade for storage and ram, but I wasn't able to get information online about the ram. I've looked everywhere about what was the maximum upgradability of the ram, in product information, in manuals, in other sites, and in this forum, but there wasn't a single place that helped me. I also decided to search based off the motherboard, HP 8A17, but there was no information about it too. So i just decided to go based off of Crucial's compatibility search and got myself Crucial 32gb ddr5 5600 mhz sdram saying it was compatible, only to find out that it would only go up to 4800 mhz and the BIOS doesn't let me access xmp. 

Is there a site that HP provides for upgrade support that I haven't found, so that I don't make the same mistake again? Thanks for the help

[banhien]

@enocdejesus 

HP Omen 17ck-1000 is an invalid model/product that why you won't be able to get help. What is it ?

Regards.

[enocdejesus]

Hello, sorry i mistyped that, it should be 17-ck1000, full name HP OMEN 17.3 inch Gaming Laptop PC 17-ck1000 (509W0AV)

[banhien · Accepted solution]

@enocdejesus 

It is a member of many different models/products. The following document list of all PRE-BUILT machines/options

              https://support.hp.com/us-en/document/ish_6340519-6340563-16

HP has not supplied new documents (manuals) for the series, you can use the previous manual for more info

              https://support.hp.com/in-en/product/omen-17.3-inch-gaming-laptop-pc-17-ck0000/2100371661/manuals

Regards.

[enocdejesus]

Ok, thanks!