HP is illegally charging my credit card without my permission.

[FR36]

After two months of waiting for HP to repair my laptop, they finally offered to loan me a used one before I get mine. However, when I provided my credit card information for a collateral charge of one dollar, they ended up charging it over 30 times. Despite assurances from my case manager that the issue would be resolved promptly and I'd receive a refund within 72 hours, four days have passed and I'm still waiting. To make matters worse, they're continuing to charge my card daily. This situation is beyond frustrating. (Moderators please do not delete my post. This is a different issue, and my past issue has not been resolved yet.)

[Irfan_06]

Hi @FR36,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that there is an issue with your laptop recent repair and the support here is limited to troubleshooting.

As you have been in contact with a case manager for the same order, request you to get in touch with the same case manager to look into it further to sort it out.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

Irwin6

HP Support