HP omen 15 2020 backlit kayboard misfunctioning

[moi6795]

hi 

I've just got myself a new 2020 omen laptop (not the new style , but its brand new 2020 build) 

and i having some trouble with the backlit keyboard 

it sometimes  work great and sometime its not responding ( I'm talkin only about the RGB backlit , the keyboard itself working as i writing this thread ) 

but now for example the backlit  aint working , of course I've tried FN key+F4 

as well updated my BIOS

uninstalled keyboard drivers then reinstalled them

uninstalled OMEN command center then reinstall it 

and at omen command center it shows that the keyboard lighting is ON 

i actually tried everything i could found online but nothing work 

this morning i turn the computer on and the backlit worked great

after i just closed the screen ( the laptop were in sleeping mode) it seems not to working again 

it really frustrating because its brand new 

pls if this know issue help me  

thanks 

[Dragon-Fur]

@moi6795 

Our Community can (and would) offer the types of troubleshooting you have already tried.

 I don't have an Omen "anything" and I might have missed something, of course.

@old_geekster- Do you have words of wisdom?  Thanks for any insight.

After software, drivers, updates, starring at it, and everything else you can think of fails to help, consider contacting HP Support.

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[old_geekster]

@Dragon-Fur, I am sorry that I can't add anything to the discussion.  I haven't had an Omen for several years and have not used Omen Command Center for this reason.  I will ask @Photoray002  to clime in on the subject.  He has been keeping up on OCC for quite awhile.

[Photoray002]

@old_geekster  Unfortunately there is nothing the OP can do from the user end, it is a physical issue. He/She would either have to return it to the store it was purchased from for an exchange/refund, or contact HP Support for a warranty claim.

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