• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Does your laptop battery charge only when the laptop is turned off? Click here to view the solution
Locked

‎12-27-2024 07:13 AM

HP Recommended

I have an HP Omen 15 that received a "firmware" update via Windows Update (Windows 11) today. After performing the update, the laptop doesn't display anything on the screen (even the OMEN logo that is normally there on boot). I've tried the WIN+B+power key and the WIN+V+power key thing and still nothing.

 

I can hear the Windows 11 startup sound go off when I boot it up, and I can turn on the keyboard backlight. I don't have a way to connect the laptop to an external monitor, either.

 

Anyone have any suggestions for me? Thanks in advance for any replies!

Category:
1 REPLY 1

‎12-27-2024 07:23 AM

HP Recommended

See if you can get a display by starting the PC in safe mode:

 

Follow the guidance for How to Enter Safe Mode at Boot:

 

How to Boot Into Safe Mode on Windows 11

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.