HP omen 17 Temps to high on idle 60-70c on start round 60 on idle

[AnnoLegnar]

BIg issue after last updates of windows and HP / intel drivers 

My temps are 60-70 celsius on start and  59-65 on idle when i go to chrome it gets 65-70 ONLY WITH CHROME on 

Im not shure what to do next  i tryed everytning for a few days to fix this noting helps 

Things done as of moment are :

1.Undervolted / i undervolted my pc to -0.115  to get temps down still didnt help bunch 

2.In task menager all usless junk on startup is turned off

3.tryed to recover windows  didnt help , so i think this might be some driver issue im not shure

now there is another problem i get with WMI and Event Viewer as well it might be connected 

 1, one is 

Id = {00000000-0000-0000-0000-000000000000}; ClientMachine = LAPTOP-KI8PVJ0L; User = NT AUTHORITY\SYSTEM; ClientProcessId = 2244; Component = Unknown; Operation = Start IWbemServices::CreateInstanceEnum - root\wmi : hpqBIntM; ResultCode = 0x80041032; PossibleCause = Unknown

ClientProcessId = 2244; is  APPHelperCap.exe  from HP 

it is allocated here 

C:\Windows\System32\DriverStore\FileRepository\hpcustomcapcomp.inf_amd64_5451dfef9ec90792\x64

2.one is 

Id = {00000000-0000-0000-0000-000000000000}; ClientMachine = LAPTOP-KI8PVJ0L; User = NT AUTHORITY\SYSTEM; ClientProcessId = 13580; Component = Unknown; Operation = Start IWbemServices::CreateInstanceEnum - root\wmi : HpqBIntM; ResultCode = 0x80041032; PossibleCause = Unknown

ClientProcessId = 13580 ;  SysInfoCap.exe  as well some stuff from HP 

and is allocated 

C:\Windows\System32\DriverStore\FileRepository\hpcustomcapcomp.inf_amd64_5451dfef9ec90792\x64

and when i start gaming hub this stuff gose crazy i get 5-10 events each min 

Plz help tell me what to do this is startning to annoy me 

since the day i did purchase this laptop ( 2 laptop from HP and 1. one was **bleep** as well with tons of problems) i just keep having problems ... 

what do i do how do i fix this  what is this driver how do i reinstall hp drivers?

[AnnoLegnar]

is there really no one willing to help me? 

anyone from hp know's what are this drivers and how to fix them?

cuz my pc when gaming started to trun down because owerheating 

my laptop is like 2 to 3 monts old 

is this really a problem i have to deal on my own ?

[AnnoLegnar]

this is happening on Idle With fans on MAX Speed  its is not normal ...

i spent whole days yesterday to check Vriuse's malware's etc PC is clean no Viruses no malware's 

did some windows repairs Windows Reiar Tollbox all fine .

so this is probably happening cuz HP drivers  and i do not know how to install uinstall them properly 

or what else do i do 

Event errors from WMI are still going when i enter Game Center when i exit i do get few but not 1300 in 2 min 

and they are all related TO HP 

i need hp support here ... i dont know what to do next .

[Z_dogg]

I'm no HP support, but I have a kind-a new (3-4 months) old hp omen, and it's running ridiculously hot. The unfortunate thing is that due to intel's bad generation product and unfortunately not good enough cooling solution on the cpu from hp, not a lot I can do until I find an official service that agrees to put liquid metal thermal paste and solve the problem...

So, at your issue. You are getting CPU spikes. First of all, you can check in task manager, in details tab, ordered by CPU (just click the CPU text on the top table) and see is there a process/program that regularly takes more than 10-15% cpu usage. If you find such process, please copy the name or make a screenshot where we can see. If you have someone who is good at IT, he can also check for malicious background things with an app called process explorer, but for now I would suggest just to check with task manager. 

And to clear this out, "spent whole days yesterday to check Vriuse's malware's etc PC is clean no Viruses no malware's 

did some windows repairs Windows Reiar Tollbox all fine ". This doesn't prove anything, specially that your computer has no viruses. Everyone's knowledge on cleaning viruses is different, and even professionals will not be able to tell you how to clean until they find out exactly what might have infected you. My personal advice to you for being more confident with such statement is to do those 3 checks: 1 computer scan with Malwarebytes (selected the option to scan root too, but if you scan all + root might take hours depends on your hdds). One scan with Hitman Pro (always my second all-pc scanner software, that also scans everything very fast unlike malwarebytes). And once those 2 don't detect anything, than you can run Adwcleaner to check for adware and pups. This does not guarantee that you wont' have some record braker, that managed to get undetected, but for an average user should be a solid enough check.

Bare in mind, those are for scanning and finding if you are infected, protection is another story. 😄 even though you can always pay malwarebytes and have it as protection too... Viruses/malware ain't as simple as before, they evolved well xD

Also, have  you by chance tried to do something with voltage/overclocking? Misconfigured tweaks like that can also be a reason for weird behaviors like yours, but virus or pups (potentially unwanted programs) are a high bet from me.

[AnnoLegnar]

Hi Brother thanks you for replay i appreciate it very much.

and i do understand that it looks like malware but it is not i tryed safe mode same stuff is happening 

and i even downloaded USB linux booter same temps  atm it is running on 78% Cpu temp only with discord and Chrome on 

xD

and i did say in my first post that there is probbably some stuff with hp drivers on my Wmi Provider host is runing like crazy 

Service Host as well cuz it gets to much events and that stuff is going crazy when i open Gaming Hub especially ..

and allsmot all my start up's are disabled in task manager but as hp got like 20 preinstalled programs and noting works if i disable them in msconfig i cant disable them 

so  at this moment i have tons of stuff running in my task menager due to intel and hp and Windows ofc 

and to proof this to you here you go

this is  SysInfoCap  from HP if i turn this off i cant do allmost anyting and laptop start to overheat a LOT .

 

 

 

 

ANd this is APPHelperCap.exe as well from HP 

 

 

 

 

it leads me to think that HP placed a malware in my pc for whatever reason 

and due to this 2 events what are bugging my temps and CPU cpu is allways under some load from Wmi provider host   SVC (service Host)

and LightstudioHelper  from HP  

sometimes i get Anti malware up there as well  and all of them take round 30% of cpu in bad situations 

and minimum 10% each and every sec 

reason for my  spikes  in temp's 

i need help to solve this cuz it is unresonable that i have this problem with hp preinstalled stuff 

and this is my 2 HP gaming product i have 

other had similiar stuff but not nearly as bad as omen 17

i should have had gone with Legion but i guess that for future me 

Really unhappy with HP right now  ...

i did expect my Laptop when i took it to run hot its a laptop ofc 

but to get 50-70C only with chrome  and discord on is unresonable (somtimes i get 65c on Idle as well ). 

well anyways thanks for answering bro i tho no one will even try to help me here  .

[praveenbv · Accepted solution]

Hi@AnnoLegnar, Welcome to the HP Support Community!

I reviewed your post and I understand that the computer is overheating.

Don’t worry, I assure you I will try my best to get this sorted.

I would like to inform you that 90C is normal on the gaming computer. I recommend you use the Omen command center to change the settings which suit your needs.

Please refer to the below article for more information.

https://support.hp.com/in-en/document/c05387497

Hope this helps! Keep me posted.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!