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‎06-15-2022 09:45 AM - edited ‎06-15-2022 09:46 AM

HP Recommended
Product: OMEN by HP 17-cb0006nw
Operating System: Microsoft Windows 10 (64-bit)

I have a laptop hp omen 17 I play games CPU temperature jumps to 97 degrees when I am in efficient gaming mode is it normal? I will add that after disconnecting the charger cable, the temperature drops to 56/67 does it mean that there is a problem with the laptop, the temperature can be felt even on the laptop surface and it never exceeds 97 degrees

1 REPLY 1

‎08-03-2022 03:17 PM

HP Recommended

Hello @SeeQ 

 

Sorry to hear that you are having problems ... and I would like to help you.

The temperature behavior with and without charger is not correct !

 

(1) Update BIOS

HP Notebook System BIOS Update (Intel Processors)

F.46 Rev.A41.1 MBMay 9, 2022Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

 

  • An available BIOS update resolves a specific issue or improves computer performance.
  • The current BIOS does not support a hardware component or a Windows upgrade.
  • HP Support recommends installing a specific BIOS update.

 

"

 

(2) Reboot

(3) Install/Update

HP PC Hardware Diagnostics UEFI

7.6.2.0 Rev.A42.7 MBJun 12, 2020Download

Please test <all>

 

(4) Please report your results ( messages, error messages, pictures ... )

 

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