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‎12-10-2019 03:08 PM

HP Recommended
Product: HP OMEN 17 9750H 1660ti 12gb

I have an hp omen it’s about a month old  and it’s starting to make crazy  sounds.. this is with the fan on low even. 

Attached is the video anyone with this problem? Sounds like a diesel truck. 

https://youtu.be/ORVpe1QS8E0 

2 REPLIES 2

‎12-10-2019 03:35 PM - last edited on ‎12-10-2019 03:43 PM by Retired

HP Recommended

Sounds like a bad fan bearing, If possible call the OMEN team and schedule a return for repair/replacement/refund. Their phone number [EDIT](UNITED STATES). I recommend you call them, rather than call generic HP's support number, since the OMEN team specializes in support for the OMEN by HP machines. 

 

(yes, they are hired by HP, and they are legit support folks, very nice/kind as well!)

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‎12-10-2019 05:08 PM

HP Recommended

Yep, fan needs replaced as @GSynergy pointed out.

HP wants you to use this link to contact them with. It should give you an option for a phone number when done...

https://support.hp.com/ca-en/contact-hp

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