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Alex249
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HP omen Starts but won’t boot and then turns off

HP Recommended
OMEN by HP 15-dc0000 Laptop PC series
Microsoft Windows 10 (64-bit)

I bought this HP - OMEN 15.6" Intel® Core™ i7 GTX 1060 Gaming Laptop - 1 TB HDD & 128 GB SSD about 11 months ago and last night while I was playing a game it froze and now won’t boot back up. You can hear the fans start and the red led light appears but then after about 20-30 seconds it turns back off again. Anyone had this issue or ideas on what can cause this. Thanks in advance 

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praveen196
HP Support Agent
HP Support Agent
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@Alex249 Welcome to HP Community!

 

I understand that the HP omen Starts but won’t boot.

 

Do not worry. I will try to fix the issue.

 

Please perform the below steps and check for the issue.

 

Hard Reset:

1) Shutdown the computer.  

2) Unplug all the Adapter and peripherals connected.  

3) Remove the Battery. ( not for Built-in Battery computer ) 

4) Press and hold down the power button for 15 to 20 seconds.  

5) Plug-in the Adapter and put the Battery back into the computer if it's a (removable battery)

6) Try to turn on the computer and check, If the issue persists continue next step

 

Set BIOS default and restart:

  1. Restart your notebook.
  2. During startup, press F10 repeatedly until the BIOS menu is displayed.
  3. Once the BIOS menu is displayed, press F9 to restore factory defaults.
  4. Select Yes to confirm.
  5. Press F10 to save changes and exit.
  6. Select Yes to confirm.
  7. The computer restarts using the default settings.

Please perform the below steps on the computer to run a System Test

- Shut down/Turn off the computer

- Once the computer is completely Shut down/Turned off

- Now press the power button once to turn on the computer and immediately start pressing/tapping the F2 key on the keyboard

- This should open the UEFI Diagnostic screen on the computer

- Please select System Test and then select Quick Test

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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