Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post

HP omen dc1093tx shuts down automatically

HP Recommended
Omen dc1093tx
Microsoft Windows 10 (64-bit)

My omen dc1093ts laptop  shuts down automatically in the following situations 

1) When the laptop awakes from sleep

2) When the laptop is turned on, it loads the omen screen and then shuts down automatically.


The above problem occurs even when the battery is more than 50%. 

The above problems doesn't occur if I plug in the adapter. 

I can duplicate these issues all the time its not a random issue.


Please find the test diagnosis report attached





Level 15
Level 15
12,665 12,443 1,306 4,290
Message 2 of 2
Flag Post
HP Recommended

@madhu113  I assume you are still under warranty, correct?

If so, you need to contact HP Support and return the unit for repairs.

Contact HP Worldwide | HP® Official Site

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation