HP omen freezing a lot

[Carol119]

I purchased an HP omen laptop in December. It’s been freezing randomly and shutting off. I ran a test and it says the extensive memory check failed. Failure code 63TR7D-AB8AGX-MFPU3F-40A003. It is still under warranty. What does it need and what number should I call?

[Echo_Lake]

@Carol119

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, 

I appreciate your efforts to try and resolve the issue, this sounds like hardware related issue with the Memory Module and in order to fix this issue,  your computer needs to be serviced. As we have limited support boundaries in the support community as of now. 

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically.  HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/​​​​​​​
 

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.