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‎04-12-2021 03:19 PM

HP Recommended
Product: Pavilion 360x

My Pavilion 360x 14m-dh1003dx will not power on. There are no signs of life. I removed the base enclosure, took out the battery, and held the power button for 1min. Nothing happened. I have also tried powering the device without the battery and only the AC adapter. Again, nothing happened. I am at a loss. This device is a little over a year old and I let the warranty run out. Additionally, there must not be any CMOS or RTC. Does anyone have any advice?

1 REPLY 1

‎04-15-2021 06:15 AM

HP Recommended

@Hgaller76

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, 

I appreciate your efforts to try and resolve the issue. This sounds like hardware related issue with the computer and in order to fix this issue,  your computer needs to be serviced.  As we have limited support boundaries in the support community as of now. 

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically.  HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/​​​​​​​
 

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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