HP pavilion x360 getting shut down when I move it

[Himanshu_ranjan]

In March 2021, I purchased an HP Pavilion 360. My problem is that whenever I lift or move the laptop, it will sometimes unexpectedly shut off. Any recommendations on what to look for? It is a nuisance when I go to put it down and I lose anything I was doing or working on when it shuts down since I cannot even get it to do it every time.

[A_Gayathri]

Hi @Himanshu_ranjan,

Welcome to the HP Support Community

I understand you are facing an issue with your HP pavilion x360 getting shut down Not to worry I will help you to get a resolution to resolve the issue.

Please try the following Troubleshoots steps. 

1.    Turn off the Unit.

2.    Disconnect the AC adapter.

3.    Remove any discs from the disc drive.

4.    Remove memory cards from the card reader slot.

5.    Disconnect all nonessential peripheral devices, such as printers, scanners, external hard drives, and USB flash drives.

6.    Disconnect the AC adapter press and hold the power button for approximately 15 seconds.

7.    Reconnect the AC adapter, and then turn on the computer.

Step 2

Turn off the unit and please press and hold the Windows key + letter B key and the power button together for 30 seconds after 30 seconds, 1st release the power button but keep holding the Windows key and B key for ten more seconds and then release these two keys If done correctly, you will see the display flashing once. Please attempt it thrice as this step and Restart the unit

Step3

The unit has to be turned off, Press Win+ V while holding these two keys then Press the Power button, Continue to hold all three keys for 30 seconds and then release the Power button first and then release these two keys Please attempt it thrice  and then you may get a Pop-Up CMOS Check and it will restart the unit 

Even if you don't get a Pop-up restart the unit manually after 3 attempts.

After the above  troubleshooting steps if the unit  turns on 

Please  update Windows and HP support assistance updates 

And update Bios and other drivers please click on the link. to update the drivers. 

follow this link to HP PCs - Sleep and Hibernate issues in Windows 10

click here and follow the troubleshooting steps-  HP Laptop Starts but No Display | Black Screen |

click here and follow the troubleshooting steps- How to Fix a Black Screen on Your Computer

HP PCs - Computer locks up or freezes (Windows 11, 10)

I hope this helps! Keep me posted. 

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