HP remotely messed my.laptop up

[Adelissa]

I have been having problems with a slow laptop slow booting slow apps slow graphics loading etc so I connected to an HP tech by messenger he remotely got into my laptop and did a few things and then restarted and then we got disconnected I noticed that I wasn't able to log in it says something happened in your PIN isn't available set up your PIN again to which I click on it and realize that it won't let me I can't get into the system I call them back by phone to find out that I have to buy a new USB to reinstall Windows when it had been working albeit slowly before. I'm a bit irritated to say the least especially since I don't have the money right now.

[Dragon-Fur]

@Adelissa 

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[Raj_05]

Hi @Adelissa,

Welcome to the HP support community.

Thank you for posting your query, I will be glad to help you.

Please help us with your HP unit serial number and Case ID (If any) or the product number on a private message for further assistance.

Here is the link to find the product number:- Click here

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Alden4

HP Support