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‎03-30-2020 06:53 AM - edited ‎03-30-2020 06:54 AM

HP Recommended
Product: HP power laptop 15-cb013nw
Operating System: Microsoft Windows 10 (64-bit)

Hi. I wanted to ask something. A couple of months ago i had problems with laptop overheating and loud noise so i decided to send my laptop to service. After some time i got it back. Everything was working fine until now,  again the laptop was overheating and was working loud so i decided to clean the fans, i didn't touch anything only the fans. Everything was fine but when i tried to start the laptop it turned off again.  I was worried so i sent it to the service  ( not the hp ) and after 2 days i was told that someone who was replacing the thermal paste on the cooling core just scratched it and that caused procesor and something else to burn. I have photo of the cooling core and papers with cleaning it up by HP serivce. What can I do nów? 

1 REPLY 1

‎04-02-2020 10:42 AM

HP Recommended

@Alexluvu

 

I have gone through your Post and I understand your concerns

 

I will escalate your concerns to the appropriate team. We will need few information

 

I have sent you a private message. Please reply back with the requested information


Please check your private message icon on the upper right corner of your HP Forums profile.

 

Next to your profile Name, you should see a little blue envelope

 

Thank you
 

KrazyToad
I Am An HP Employee

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