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‎10-28-2025 11:50 AM

HP Recommended

Bought an Omen 17 laptop last week, the Serial number provided is not real and does not register. Ive called HP support multiple times as I can not make a ticket without a serial number. Ive given them all the information and they've stated they added my info to their systems and I should work just fine now, I still cannot pull up my laptop on HP website for any warrenty info or help. I do no reccomend buying HP if its this difficult to get something simple resolved.

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1 REPLY 1

‎10-30-2025 12:39 PM

HP Recommended

Hi @Tremtthomas,

 

Welcome to the HP Support Community! We're stoked to have you on board! 

 

To help us get started on resolving your issue, could you please share the serial number and the product number via private message?! 

 

Need help finding your product number? We've got you covered! Check out this handy guide:  

https://support.hp.com/in-en/document/ish_2039298-1862169-16 

 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

You can use this link as well: 

Private Messages - HP Support Community

 

 

We're looking forward to helping you get back up and running! 

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

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