HP türkiye

[aelrindell]

Hi, i bought victus 16 7Z590EA in 2023 from türkiye. Because I was experiencing the hall sensor problem that everyone is experiencing (I didn't know it was a hall sensor at the time, I took it to the service because the laptop shut down) I left it at the service in Izmir, Turkey, and after a while they told me that the problem was solved and that I could take it back, but I am still having the same problem. Since I experienced the problem again, I called HP Turkey customer service, explained the situation and asked for a replacement, they said that the products could be replaced within 6 months of purchase, but this was a problem that everyone has been experiencing for several months and that HP could not solve until the summer of 2025. According to the law, the user has the right to request a return or replacement for defective and faulty products, but HP Turkey does not care about this. Since I don't want to send this problematic laptop to the service and experience the same problem again, I am requesting a replacement. To avoid encountering any further problems, I extended the warranty period for 1 year, I paid for it, and even though I paid, they did not extend my warranty. I am asking for help, it is truly disgraceful. The computer is unusable, it constantly goes to the lock screen and shuts down after a while. I am waiting for help from HP Global.

[Garp_senchau]

@aelrindell, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

I completely understand your frustration, and I’m really sorry to hear that you’ve been facing these ongoing issues with your Victus laptop. It must be incredibly frustrating to deal with a product that’s not functioning properly, especially after you've already sought help through service and extended your warranty.

To get this sorted out as soon as possible, could you please share your case ID with me? You can send it via private message, and I will personally look into this matter to ensure it’s addressed properly and escalate it if needed.

Thank you for your patience, and I’m here to help resolve this as quickly as possible.

Take care and have a good day. 

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Regards,

[aelrindell]

Thank u for reply 🙏 i messaged you for case id.

[Garp_senchau]

Hey @aelrindell,

Thank you for your response

Could you please double-check and send the 10-digit case ID? You can find it in the email you provided.

Regards,

[aelrindell]

Hi, checked again and messaged for tue case id. Thank you 🙏