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‎02-01-2023 11:24 AM

HP Recommended
Product: Victus by HP 15.6 inch Gaming Laptop 15-fb0000 (598V2AV)
Operating System: Microsoft Windows 10 (64-bit)

hi there, i picked up my HP Victus 15 about 4 months ago and ive not had a great time with it, its sold as a gaming laptop however i struggle to play any games at all without constant lag spikes, it will happily sit at 80 to 100 fps in most games but what makes it unplayable is frame tares and stutters every 30 seconds, dropping from 80 right down to 3-7 fps and freezing for a phew milliseconds, ive seen people using this same laptop as me and having no issues at all, so im rather confused, ive tried many many fixes and nothing has even remotely fixed my problems which is quite disappointing as i brought it brand new 

ive tried BIOS updates, updating graphics and cpu drivers, ive tried updating windows, ive tried all the possible gaming settings on the laptop and still after about 30 hours of tinkering and research it still is no good. 

specs are

AMD ryzen 5 5600h 

AMD RX6500m

16gb ram

256gb ssd 

i checked these specs with the games i wanted to play before purchasing and they should all run without issue 

any help is welcome i would just love to play some games properly 

Category:
3 people had the same question
17 REPLIES 17

‎02-01-2023 04:08 PM

HP Recommended

Hello @joe4401 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your basic system configuration before we dive deeper ...

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU

( equals HP product number (p/n) )

Processor

BIOS Version/Date

BaseBoard Product

BaseBoard Version

 

(2) Start Windows <Device Manager>

- Expand <Display adapters>

- Expand <Network adapters>

- Expand <Sound, video and game controllers>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

--->>> Send screenshot

 

(3) Please report back

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‎02-08-2023 10:00 AM

HP Recommended

hi there here are the required screenshots 

joe4401_0-1675875511534.pngjoe4401_1-1675875643768.png

 

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‎02-08-2023 04:44 PM

HP Recommended

Hello @joe4401 

 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

 

(2) Download and install BIOS Update

HP Consumer Notebook PC BIOS Update

F.16 Rev.A8.5 MBDec 22, 2022Download

Fix and enhancements:

- Fixes an issue where the system battery does not recharge completely.
- Fixes an intermittent issue where the display on systems with AMD discrete graphics lags while 3D games are playing.

 

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

- An available BIOS update resolves a specific issue or improves computer performance.

- The current BIOS does not support a hardware component or a Windows upgrade.

- HP Support recommends ainstalling a specific BIOS update.

"

 

(3) Reboot

(4) Let BIOS be installed until it's completely done !

(6) Restart Windows

 

(7) If gaming performance is still very poor you should upgrade to Windows 11 and follow the next steps

(8) Download and install / update

AMD High-Definition Graphics Driver

31.0.12002.7004 Rev.E667.5 MBSep 30, 2022Download

Realtek High-Definition (HD) Audio Driver

6.0.9414.1 Rev.E56.9 MBSep 28, 2022Download

OMEN Gaming Hub SDK Package

1.0.67 Rev.A42.8 MBNov 25, 2022Download

Mediatek Wireless LAN Driver

3.4.1244.540 Rev.B9.7 MBJun 6, 2022Download

 

(9) Please report back 

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‎02-09-2023 12:30 PM

HP Recommended

hi there i have tried all of the above and the issue is still very much here 

1 person found this reply helpful
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‎02-09-2023 08:54 PM

HP Recommended

Hello @joe4401 

 

Uninstall <OMEN Gaming Hub>, restart Windows and try again.

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‎02-10-2023 10:32 AM

HP Recommended

hi there, i tried this method and its made the system perform much worse

1 person found this reply helpful
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‎02-10-2023 10:47 AM

HP Recommended

Hello @joe4401 

 

(1) Reinstall

OMEN Gaming Hub SDK Package

1.0.67 Rev.A42.8 MBNov 25, 2022Download

 

(2) Let Windows install <Optional updates> ( including drivers )

What Are Windows Optional Updates, and How Do You Install Them?

See section <How to Find and Install Windows Optional Updates>

 

(3) Restart Windows

(4) Please report back

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‎02-10-2023 11:22 AM

HP Recommended

hi there

i have done all the above tasks, updated everything possible, still no difference unfortunately 

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‎02-10-2023 12:26 PM

HP Recommended

Hello @joe4401 

 

We need to check CPU and GPU temperature.

 

(1) Download, install and run

Popular HWiNFO Diagnostic Sofware

--->>> Send a screenshot showing the CPU and GPU temperature:

<Sensors>

 

ub6424_0-1676057215038.png


(2) Please report back

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