Showing results for 
Search instead for 
Did you mean: 
Level 1
7 2 0 1
Message 1 of 2
Flag Post


Hard Disk Error Displays before the Computer Starts

HP Recommended
HP Omen 15-dc0003nx
Microsoft Windows 10 (64-bit)

Hi, I got this error message everytime I turn on the laptop , I have run HP component test , the hard drive Test and it passed both quick and extensive test , but it still the same problem repeat every time I turn on the laptop , the hard drive work very good with me IMG_5012.JPGIMG_5066.JPGIMG_5073.JPG

HP Support Agent
HP Support Agent
25,021 24,901 1,371 1,458
Message 2 of 2
Flag Post
HP Recommended



Welcome to HP support community.


Run diagnostics to rule out other hard drive issues.

  1. Start or restart the computer.
  2. Press F2 repeatedly during start up to enter the HP PC Hardware Diagnostics UEFI utility.
  3. Select Component Tests > Hard Drive > Quick Test.
  4. Select drive C:.
  5. Click Run Once.
  6. Once the test completes, results are displayed on screen.

Ensure Legacy Support, under Boot Options, is DISABLED.


  1. Start or restart the computer.
  2. Press F10 repeatedly during start up to enter the BIOS configuration utility.
  3. Check Legacy Support and disable if it is enabled:

    System Configuration > Boot Options > Legacy Support


    Boot Options > legacy Support
  4. If Legacy Support is ENABLED, change it to DISABLED, save the changes and exit.

Determine if Optane memory is installed and working normally.


  1. Start or restart the computer.
  2. Press F10 repeatedly during startup to enter the BIOS setup utility.
  3. Look for the Intel(R) Rapid Storage Technology option; navigate to:

    System Configuration > UEFI HII Configuration > Intel(R) Rapid Storage Technology


You can refer this HP document for more assistance:- Click here


I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.


I am an HP Employee

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation