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09-05-2022 10:48 AM
I was playing my sims then a blue screen pop up stating hard drive error. My computer rebooted and upon turning on I hear clicking. Maybe 4 or 5 clicks. Error message stating check hard drive push f2. I select f2 and do system diagnostic on hard drive and it say hard drive not found, check. Clicking stops after 5 clicks. Fan is running normal. I can't play my sims! Can someone please help?
09-05-2022 07:56 PM
Sorry to hear that you are having problems ... I would like to help you.
(1) Power off computer
(2) Disconnect charger
(3) Press and hold <power> button for 30 seconds
(4) Connect charger
(5) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)
--->>> Perform <all> tests
See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>
See how it works:
(6) Please report your results ( error messages, take pictures )
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