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‎09-05-2022 10:48 AM

HP Recommended
Product: HP Pavilion Gaming Laptop -16t-a000 CTO
Operating System: Microsoft Windows 10 (64-bit)

I was playing my sims then a blue screen pop up stating hard drive error. My computer rebooted and upon turning on I hear clicking. Maybe 4 or 5 clicks. Error message stating check hard drive push f2. I select f2 and do system diagnostic on hard drive and it say hard drive not found, check. Clicking stops after 5 clicks. Fan is running normal. I can't play my sims! Can someone please help?

Category:
1 REPLY 1

‎09-05-2022 07:56 PM

HP Recommended

Hello @Tibie26 

Sorry to hear that you are having problems ... I would like to help you.

 

(1) Power off computer

(2) Disconnect charger

(3) Press and hold <power> button for 30 seconds

(4) Connect charger

(5) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

--->>> Perform <all> tests

https://support.hp.com/us-en/document/ish_2854458-2733239-16

See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>

 

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

 

(6) Please report your results ( error messages, take pictures )

https://www.youtube.com/watch?v=14GKIpGPNRM
youtube.com/watch?v=14GKIpGPNRM
This video shows how to test your HP computer hardware using HP PC Hardware Diagnostics UEFI. If you suspect that your computer has hardware issues, follow the steps in this video to isolate and identify them using the HP PC Diagnostics UEFI. Chapters: 00:00 Introduction 00:18 Download and install
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