Hardware diagnostic UEFI

[niki80]

I had to calibrate the battery. I opened the UEFI hardware diagnostics with the Esc key. f2 but uefi freezes at 60 and doesn't move forward. Thank you

[A_Gayathri]

Hi @niki80,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your OMEN laptop's UEFI hardware diagnostics freezes at 60 and doesn't progress further, it could indicate a potential hardware issue or a glitch in the diagnostic tool itself. 

Here are some steps you can take to troubleshoot the problem:

Restart the Laptop: Sometimes, a simple restart can resolve temporary glitches. Try restarting your laptop and accessing the UEFI hardware diagnostics again to see if the issue persists.

Update UEFI/BIOS: Check if there are any updates available for your laptop's UEFI/BIOS firmware. Visit the official HP support website for your laptop model and download the latest firmware update if available. Software and Drivers for OMEN Laptop - 17-cb1015nl

Check for Hardware Issues: If the problem persists, there may be an underlying hardware issue causing the freeze during the diagnostics process.HP PCs - Testing for hardware failures

Perform a System Reset: As a last resort, you can try performing a system reset or restoring to factory settings. Keep in mind that this will erase all data on your laptop, so make sure to back up any important files before proceeding.

Refer to this document: HP OMEN Laptop - 17-cb1015nl

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[niki80]

Hi thanks for the reply . I did all hardware tests and they passed. Only the battery needed to be calibrated but unfortunately I couldn't do anything else. PC shut down after battery ran out and I couldn't turn on PC. I have to take him for assistance. Adapter is not broken but it no longer charged the battery.  After 2 years PC died

[A_Gayathri]

Hi @niki80 ,

Thank you for your response, I appreciate your efforts. As the issue persists, I am sorry to hear that  This needs one-on-one interaction  I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[niki80]

Thank you very much for your help. I came back PC works again, I had to change adapter. I have done all the steps you told me but the problem still exists. I reset the PC as from the factory but nothing has changed.I tested all the components and they passed I remembered that the problem occurred after I installed the latest version of HP PC hardware diagnostics windows.I tried uninstalling and installing the old version but it doesn't work because it tells me it already exists on the PC

[Irfan_06]

Hi @niki80,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are still facing an issue with calibrating your laptop battery.

Kindly refer to the steps on this link to calibrate the battery and let me know if that resolves the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[niki80]

Hi, thanks for the reply but the problem isn't the batteryI, already know how to do it.I can't open UEFI hardware diagnostics windows. I turn off the PC, turn it on f2 and it loads up to 60 and it stops

[niki80]

Thank you so much for your help. . I reset the PC to factory reset but nothing changed. I have tested all components and they passed the problem. I remembered that the problem occurred after installing the latest version of HP PC Hardware Diagnostics Windows. I tried uninstalling and installing the old version but it didn't work. it doesn't work because it tells me it already exists on the PC. To understand better there is a video

[Irfan_06]

Hi @niki80,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

The support here is limited and this issue might require one-on-one interaction to assist you further.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

Irwin6

HP Support