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Abomination2169
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Message 1 of 4
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Having difficulty canceling order

HP Recommended
Omen 15
Microsoft Windows 10 (64-bit)

Having difficulty in reaching customer support to cancel an order. Any alternatives to calling?

3 REPLIES 3
Dragon-Fur
Level 16
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Message 2 of 4
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@Abomination2169 

 

You do need to cancel the order with the HP Store at the Store.

 

I opened the HP Store USA Customer Service web page and stared at it for a moment (looking at the options).

Looks like (at least here on the West Coast), Chat is available.  (Chat is limited to available regions / hours).

 

 

New Product? Need Help? HP Online Store – USA – Customer Service

 Not your HP store?  Scroll to the bottom of the website and click the Flag to change regions.

 

Customer Service - Examples

 

 For example:  Self-Help Service, Account, Security and Privacy, Tracking, Change Order, Returns and Cancellations, FAQ, Shopping, Shipping and delivery, Rebates / Coupons, Product Support, Parts and services

 

OR

 

Under “I’m looking to buy…” > Select Home Products

Under  “I would like to…” > Select Contact a product specialist before I buy

 

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"

Dragon-Fur

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Abomination2169
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Appreciate your quick response Dragon. Chat provides an automated response to contact their support and there in lies the problem. I’ll have to wait for a slower business day or hour as the wait time to speak with anyone is rough to say the least. 

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Dragon-Fur
Level 16
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Message 4 of 4
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@Abomination2169 

 

You are welcome.

 

We don't control the answers - at least not most of them.  I dislike saying, "Well, you have to do that" when "that" is not working in a spectacular fashion.

 

Chat might be closed - I do think their hours are limited even where the feature is supported.

Rats.

 

I know it can be difficult to get through.  I sometimes wonder if there would be a job for "professional on-hold consultant".  It might be a "thing" like paying someone to stand in line.  Sorry, long time at the keyboard and a poor attempt at humor.

 

Stay Safe.

Carry On.

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"

 

 

Dragon-Fur

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