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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended
Microsoft Windows 11

Hi folks I hope this message finds you well, I’m not super knowledgeable on laptops but I own an HP envy laptop that I love, recently I went to plug it in and it would not turn on after unplugging it and trying a different wall unit the laptop shut off and when I picked up the charger it shocked me, i disposed of that charger (it had no visible issues as far as I could see) and tried a new one and the laptop would not charge nor turn on. 

is my laptop fried I just got this laptop 5 months ago I’d hate for it to be broken?

1 REPLY 1
HP Recommended

Hi @Tasir,

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

 

This looks like a hardware issue, we have limited support boundaries in the support community as of now. I would request you to contact our HP Support Engineers who should be able to sort this out. HP provides repair or service options as well. Hence I encourage you to contact HP support.

 

For that to happen, we will give you additional instructions/information via Private Message.

 

Please check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Elohi_NR
I am an HP Employee
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