Headphone Audio Works, But Speakers Do Not

[Adoanha]

Hello all!

I am having some issues with my audio. When I did a Windows 10 update, my audio would not work for both my speakers and headphones. I believe I had the Realtek high definition audio driver before I did the update, but it was missing post windows update. After a bit of uninstalling and reinstalling drivers, I was able to get the audio for my headset to work, but not my built-in speakers. My Realtek High Definition Audio (SST) driver works for my headset, and my AMD High Definition Audio Device goes to my monitor even though my monitor doesn't have a speaker. In addition, I ran through HP Support Assistant and tried various things to no avail sadly. One thing it did detect was that my speaker device was not plugged in.

Additional Information:

Product: OMEN by HP - 17-an012dx

Current Audio Drivers: Realtek High Definition Audio (SST), AMD High Definition Audio Device

Battery: Non-removable

Warranty: Expired

Thank you,

Anthony

[The_Fossette]

@Adoanha,

Welcome to the HP Support Community!

The audio troubleshooter might be able to fix audio problems automatically.

To run the troubleshooter

1. In the search box on the taskbar, type audio troubleshooter, select Fix and find problems with playing sound from the results, then select Next.
2. Select the device you want to troubleshoot and then continue through the troubleshooter. 

You can also launch the troubleshooter from audio Settings. Select Start  > Settings > System  > Sound  > Troubleshoot.

If running the troubleshooter doesn't help, continue to the next step.

1. Select Start  > Settings  > Update & Security  > Windows Update   > Check for updates.
2. Do one of the following:
   • If the status says "You're up to date, go to the next tip. 
   • If the status says "Updates are available," select Install now. 
3.  Select the updates you want to install, then select Install.
4.  Restart your PC and see if your sound is working properly.

Check to make sure your audio devices aren't muted and haven't been disabled.

1. Right-click the Speakers icon  on the taskbar, and then select Open Volume mixer.
2. You’ll see a set of volume controls for your devices. Make sure none of them are muted. If any of them are muted, you’ll see a red circle with a line through it next to the volume control. In that case, select the volume control to unmute. 
3. Check your device properties to make sure that your devices have not been disabled by mistake. Select Start  > Settings  > System  > Sound .
4. Select your audio device, and then select Device properties. Be sure to select Device properties for both the output and input devices.  
5. Make sure the Disable check box is cleared for the output and input devices.

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!